Valley City Supply community response to Coronavirus

Valley City Supply COVID-19 Operating Policy and Procedures

We are here and ready to assist you.

We are reviewing our business practices daily, and, in an effort to work safely, we are implementing new showroom and pickup/loading policies and procedures.  We are here to be of service to our construction customers, our community, and all of the families that have been affected during these difficult times.  Please read below for the changes to our showroom and loading/pickup procedures.

Placing An Order

Order Pickup/Truck Loading Procedures

Outdoor Showroom

Online/Virtual Showroom Appointments

Placing An Order

Although Valley City Supply facilities are restricted to employees only, our sales team is able to assist and take orders via phone, text, website chat, and email.  If placing your order over the phone, we can take your payment at that time or when you arrive to pickup your order.

Order Pickup/Truck Loading

The current procedure for loading trucks is as follows:

  • If you are picking up an order, please call customer service when you arrive (330-483-3400, Option 0) and we will prepare your loading documents and bring them out to you. 
  • Pull your vehicle to the left side of the warehouse to the open garage door.  Please stay in your vehicle until an associate meets with you.
  • When our associate instructs you to do so, you may leave your vehicle to open it.  Once open, please return inside your vehicle.
  • When loading is finished, you may exit your vehicle to close it.
  • You will still receive the same great service you have learned to know and trust.  There will just be a physical distance between us.

Outdoor Showroom

As a way to continue to safely assist our customers, we've moved our showroom outdoors!  Our outdoor showroom showcases our large variety of paver and wall block selections, water features, landscape lighting, fire pit and fireplace kits, outdoor poly patio furniture, and our most popular stone veneer profiles!  And, as always, our supply yard features our large selection of natural landscape stone, such as boulders, flagstone, and our custom fabricated natural limestone and sandstone.  Our specialists are onsite and available to assist you with our outdoor displays.

Outdoor showroom procedures:

  • Please call customer service when you arrive (330-483-3400, Option 0) and a specialist will come out to greet and assist you.
  • Masks are required for both customers and employees.  If you do not have a mask, no worries!  We will provide one for you.
  • Our specialist will be adhering to social distancing guidelines, and will maintain 6 feet of distance.

Online/Virtual Showroom Appointments

Virtual showroom visits are by appointment only (Monday thru Friday). We now have the option to help you create your project virtually.  Contact us and we will cater a personal showroom experience to you!  Being a family owned company, we take the health and safety of our staff and customers very seriously. If you would like physical samples, let your sales specialist know and we will arrange for you to receive them. Please go to our online showroom appointment page for more information and to make an appointment.

Sample pickup procedures:

  • Please call customer service when you arrive (330-483-3400, Option 0) and a specialist will come and greet you.
  • Masks are required for both customers and employees.  If you do not have a mask, no worries!  We will provide one for you.
  • Our specialist will be adhering to social distancing guidelines, and will maintain 6 feet of distance.

We Are All In This Together

At Valley City Supply, our core values are customer service, partnership, and community.  We are all in this together and we are now, and will continue to be, here to support and serve you.  If you have any immediate questions or concerns, please do not hesitate to reach out to us at 330-483-3400.